All Lorinzer Living beds are handcrafted to order in Britain. Because each piece is made especially for you, our returns policy reflects the bespoke nature of our products.

Custom Made Orders
As all our beds are hand-finished to your exact specifications, we are unable to accept returns for:
— Change of mind after production
— Incorrect measurements taken by customer
— Fabric or colour preference changes.
We strongly recommend ordering our free fabric samples before placing your order.

Cancellation Policy
You may cancel your order within 36 hours of placing it at no charge. After 36 hours, once your bed has entered production, we are unable to cancel or refund your order.

Please contact us immediately at info@lorinzerliving.com if you wish to cancel.

Manufacturing Defects
If your item has a manufacturing defect, we will resolve it under the following conditions:
1. Report within 24 hours of delivery
2. Provide photo or video evidence via email
3. Allow us the opportunity to inspect and resolve the issue.

Damaged or Missing Items
Please inspect all items carefully upon delivery before signing.
— Report all damages within 24 hours
— Email photos to info@lorinzerliving.com
— Record any missing boxes with the courier immediately.

We cannot accept responsibility for damages reported after 24 hours of delivery.

Returns & Collection
In cases where a return is agreed:
— £150 collection charge applies.
— Items must be on ground floor for collection.
— Original packaging must be retained.
— 60% restocking fee may apply for non-defective returns

Assembly Service

Assembly service can be booked at the time of placing your Order. This service does not take into account the exact measurements or access to the bedroom of choice.

Please get in Touch if you have got any doubts or require further assistance.

Mattresses
Mattresses are strictly non-returnable once unsealed, as required by Consumer Contracts Regulations.